Hurricane Grill & Wings
Hurricane Grill & Wings
If you check…back on April 28, 2010 Jeff Eats “did” a Hurricane Grill & Wings review. For those of you who don’t already know, Hurricane is a “rapidly” growing national chicken-wing chain with a number of stores in our South Florida market. Suffice it to say, the joint serves good stuff at reasonable prices.
Now…Hurricane Grill & Wings has a “Flavor Rewards Program—in a nutshell, this program is a CARD which accumulates points each- time you spend money at a Hurricane Grill…supposedly, the points add up and you can use them to buy food and merchandise at the restaurants.
Sounds Simple, doesn’t it? Au contraire!!
Jeff Eats has one of these cards and EVERY-TIME I have tried to use it, Hurricane Grill & Wings’ computer system has FAILED TO WORK. To make a long story short, both- my original card and a replacement card sent to me by the home office “didn’t” allow the servers or for that matter the general managers to in-put credit earned for purchases. Simply put…the system stinks. The latest failure of the system was last night- at Hurricane’s newest South Florida outpost in the Mission Bay Shopping Center in Boca Raton.
In the scope of things, this points’ thing (on an individual basis) is small potatoes . That said, if it happened to Jeff Eats, it may have happened to other customers here in South Florida and elsewhere—and I’ll bet you a lunch, all of the “points” not being correctly calculated might add up to some hefty numbers being “saved” by the home-office. Sinister? One never knows, does one?
One final thing, this morning I called Hurricane’s home-office to “discuss” the problem with my card(s) and found the two individuals that I spoke with very -confrontational in handling what should have been a very simple matter to “appease & cure.” From my viewpoint, these two folks weren’t too strong on the customer satisfaction front. I am telling you-these two treated my “problem” as if I had asked them to cure cancer or something. And no–they didn’t credit my card account with last night’s purchase…And no–they didn’t figure out why my card and their system didn’t work. As a matter of fact, one of the employees intimated that I might be making this “purchase” up. Sheez!!
A deal is deal…and this card is a DEAL, which Hurricane is not honoring (in my case, anyway). I can only imagine, how many cardholders might be getting “jipped” out of their money.
Like I said, the food is good…same for the prices and service.
That said, I’m out. Hurricane Grill & Wings has lost me as a customer.
UPDATE: April 28, 2011.
To make a long story short. After my February 18, 2011 “review” appeared and several phone callls to the HOME OFFICE. Jeff Eats was issued TWO CARDS. The first one DIDN’T WORK, the second one, worked one time and this evening it didn’t work. Hurricane Grill makes it very difficult to stay a loyal customer. I can only imagine—how many other customers are being “BEATEN” out of the points that they have rightfully earned. For real this time, I Won’t Be Back!