Walmart Decides to Remove Self-Checkouts at Some Stores
* Walmart Decides to Remove Self-Checkouts at Some Stores, Here’s Why.
Just trying to keep you guys in the loop…
From placebreak.com:
By Slim Cohen
October 24th, 2024
Walmarts Decides to Remove Self-Checkouts at Some Stores, Here’s Why.
In a bid to combat rising crime rates and provide better customer service, retail giant Walmart has made the decision to eliminate self-checkout machines at two of its locations. The move comes as a response to concerns over theft and customer dissatisfaction with the self-checkout experience. By replacing these unmanned kiosks with staffed lanes, Walmart aims to enhance personalized and efficient service for its customers.
Walmart’s choice to remove self-checkouts is primarily driven by the high rates of theft associated with these machines. Neil Saunders, the managing director of GlobalData, states that theft rates at self-checkouts are reasonably high due to deliberate actions and accidental mistakes. By transitioning to manned checkouts, Walmart hopes to mitigate these issues and save costs in the long run.
Additionally, a recent study conducted by Drexel University in Pennsylvania reveals that self-checkout machines often leave shoppers irritated. Customers express frustration at having to handle the entire checkout process themselves, leading to a less satisfactory shopping experience. Walmart acknowledges this dissatisfaction and aims to improve customer convenience and satisfaction by providing staffed lanes.
The two Walmart stores where self-checkouts will be removed are located in Cleveland, Ohio, and Shrewsbury, Missouri. The decision to target these specific locations is based on feedback from associates and customers, shopping patterns, and business needs in the respective areas. However, Walmart has not disclosed whether these two stores are the only ones affected or if further announcements will be made regarding the removal of self-checkouts in other locations.
Walmart is not the only retailer taking action against self-checkouts. Dollar General, recognizing the high levels of shoplifting and mis-scanned items, has decided to remove self-checkout lanes completely from 300 of its stores. This move is expected to have a positive impact on shrink, according to Dollar General CEO Todd Vasos.
Similarly, Target has implemented limitations on self-checkout kiosks, allowing customers to use them only for purchases of up to 10 items. This restriction aims to enhance the overall shopping experience for customers.
Self checkout is beyond being a dumb idea.
First of all, Walmart wants you to do the work and you aren’t even an employee.
Next, theft must be beyond control.
This story is just the tip of the iceberg. God only knows how much is really being stolen.
Self checkout is an absolute disaster all over America. Most people have no idea as to the $ the stores lose to theft.
Look for Walmart and others to eventually faze out this system.
The stores figured that they could cut their labor costs by putting in these machines and it totally backfired on them.
Self checkout bites Walmart in the ass.
Walmart has the worse customer service ever.
Speaking of Walmart. Did you guys ever see the guy or woman that’s at the door supposedly to check your bags as you leave?
Walmart’s whole customer service operation is a joke.
Not surprising Costco self checkout actually is pretty efficient. Its regular checkout is also excellent
Walmart has some great prices but the world’s worse customer service. When you compare Costco employees to Walmart’s employees it’s day and night.
About a year ago I asked a Walmart employee at Hillsboro location who was stocking shelves near the checkout counters about the self checkout setup and she told me that the theft rate was gigantic.
Walmart is obviously testing getting rid of self checkout.
The stealing must be off the chain all over the country.