AT&T ANOTHER CRAP COMPANY!
* AT&T ANOTHER CRAP COMPANY!
If someone told me the story that I am going to tell you, I probably wouldn’t have believed him/her.
Jeff Eats in one form or another has been doing business with AT&T for over 65 years.
As I type, I have 2 landlines and 6 /wireless mobile lines with AT&T.
Every month, I receive-by mail a combined bill for landline/wireless services.
Give or take a month here and there, I find “overcharges” on the bill.
Whenever I have found “overcharges”-after a handful of calls, AT&T issues the appropriate credit.
On this month’s bill I found an $80 “overcharge”… On October 31, 2014 an AT&T phone agent on a recorded line advised me that I would be given an $80 credit on next month’s bill.
Yesterday afternoon, Jeff Eats- just wanted to check-to make sure that the credit had posted to my account and called AT&T. An AT&T phone agent on a recorded line told me that AT&T had decided not to give me the credit. Jeff Eats called AT&T’s OFFICE OF THE PRESIDENT, where a supervisor/manager named Lenny told me, that AT&T had decided not to give me the $80 credit because Jeff Eats had already gotten too many credits.
So…the original agent told me I would get a credit and then the Company (who-ever that is) decided not to give me a credit.
Some way to treat a customer.
If a customer can’t rely on what a company’s representative says/promises/authorizes, then there is something very wrong – with the Company.
AT&T is just another crap company.