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	<title>Comments on: *****  Some Owners Are Smart And Others Aren&#8217;t  *****</title>
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	<link>http://jeffeats.com/2012/08/31/some-owners-are-smart-and-others-arent/</link>
	<description>…Finding the best joints in South Florida</description>
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		<title>By: Gregg L. Friedman MD</title>
		<link>http://jeffeats.com/2012/08/31/some-owners-are-smart-and-others-arent/comment-page-1/#comment-124244</link>
		<dc:creator>Gregg L. Friedman MD</dc:creator>
		<pubDate>Sun, 16 Sep 2012 16:17:10 +0000</pubDate>
		<guid isPermaLink="false">http://jeffeats.com/?p=8943#comment-124244</guid>
		<description><![CDATA[I agree with Jeff. It often surprises me how poorly some restaurant managers treat the customers and how they overlook simple steps to keep customers coming back. By Gregg L. Friedman MD, Psychiatrist, Hallandale Beach, FL]]></description>
		<content:encoded><![CDATA[<p>I agree with Jeff. It often surprises me how poorly some restaurant managers treat the customers and how they overlook simple steps to keep customers coming back. By Gregg L. Friedman MD, Psychiatrist, Hallandale Beach, FL</p>
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		<title>By: Jon Greenberg</title>
		<link>http://jeffeats.com/2012/08/31/some-owners-are-smart-and-others-arent/comment-page-1/#comment-123509</link>
		<dc:creator>Jon Greenberg</dc:creator>
		<pubDate>Sat, 08 Sep 2012 20:24:31 +0000</pubDate>
		<guid isPermaLink="false">http://jeffeats.com/?p=8943#comment-123509</guid>
		<description><![CDATA[I think both have points. In the days of my youth I worked in NYC at night on my way home about 4am I would stop at a Deli on 2nd Ave and about 28th street at least 3 times a week. The deli man knew me well and I would tip him  well. He always gave me extra meat on sandwich and not charge for my fries. The point is I went all the time he took care of me and I took care of him. We were all happy and life went on!]]></description>
		<content:encoded><![CDATA[<p>I think both have points. In the days of my youth I worked in NYC at night on my way home about 4am I would stop at a Deli on 2nd Ave and about 28th street at least 3 times a week. The deli man knew me well and I would tip him  well. He always gave me extra meat on sandwich and not charge for my fries. The point is I went all the time he took care of me and I took care of him. We were all happy and life went on!</p>
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		<title>By: David L</title>
		<link>http://jeffeats.com/2012/08/31/some-owners-are-smart-and-others-arent/comment-page-1/#comment-123462</link>
		<dc:creator>David L</dc:creator>
		<pubDate>Sat, 08 Sep 2012 03:31:05 +0000</pubDate>
		<guid isPermaLink="false">http://jeffeats.com/?p=8943#comment-123462</guid>
		<description><![CDATA[If you really want a place that fulfills MOST of Jeff&#039;s requirements, try going to almost any Japanese Restaurant, and sitting down at the sushi bar for a few meals.  

I know from reading this blog that Japanese food is a long way from Jeff&#039;s area of expertise, but a good sushi chef knows how to make a customer feel like a member of the family.  After a small amount amount of time, he or she will know what you like to eat, and even customize the menu for you to account for your tastes. Even when they are busy, they will usually make time to chat, and do everything they can to assure that your meal is as good as it can be.

There is no better feeling than sitting down for dinner, and a chef telling you that while he was at the market that day, he saw something he thought you would like, so he bought it to put on the menu that night.  Or, that they knew you were comin in, so they put a few pieces of what you like on the side for when you got there.

I&#039;ll share a story with you guys.  I moved here from NY about 10 years ago.  I recently went back to visit, and we decided to back to our old sushi rstaurant where we used to eat once or twice a week.  As soon as we walked in, the chef behind the bar recognized us and immediately sent over an appetizer for us.  It was the same appetizer that we used to order when we ate there almost 10 years ago.

That my friends is how to treat a customer.  I don&#039;t know of anyplace down here that would do something like that, but since we had our children, we obviously don&#039;t eat sushi 1 or 2 times a week anymore either...]]></description>
		<content:encoded><![CDATA[<p>If you really want a place that fulfills MOST of Jeff&#8217;s requirements, try going to almost any Japanese Restaurant, and sitting down at the sushi bar for a few meals.  </p>
<p>I know from reading this blog that Japanese food is a long way from Jeff&#8217;s area of expertise, but a good sushi chef knows how to make a customer feel like a member of the family.  After a small amount amount of time, he or she will know what you like to eat, and even customize the menu for you to account for your tastes. Even when they are busy, they will usually make time to chat, and do everything they can to assure that your meal is as good as it can be.</p>
<p>There is no better feeling than sitting down for dinner, and a chef telling you that while he was at the market that day, he saw something he thought you would like, so he bought it to put on the menu that night.  Or, that they knew you were comin in, so they put a few pieces of what you like on the side for when you got there.</p>
<p>I&#8217;ll share a story with you guys.  I moved here from NY about 10 years ago.  I recently went back to visit, and we decided to back to our old sushi rstaurant where we used to eat once or twice a week.  As soon as we walked in, the chef behind the bar recognized us and immediately sent over an appetizer for us.  It was the same appetizer that we used to order when we ate there almost 10 years ago.</p>
<p>That my friends is how to treat a customer.  I don&#8217;t know of anyplace down here that would do something like that, but since we had our children, we obviously don&#8217;t eat sushi 1 or 2 times a week anymore either&#8230;</p>
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		<title>By: Gary</title>
		<link>http://jeffeats.com/2012/08/31/some-owners-are-smart-and-others-arent/comment-page-1/#comment-123455</link>
		<dc:creator>Gary</dc:creator>
		<pubDate>Sat, 08 Sep 2012 01:41:05 +0000</pubDate>
		<guid isPermaLink="false">http://jeffeats.com/?p=8943#comment-123455</guid>
		<description><![CDATA[My wife and I eat at Tucci&#039;s often as well, I went there originally because I heard that their pizza was considered one of the best in the area. We go back often because we love their pizza. If they keep making a great pizza, we will keep coming back. We don&#039;t go back to feel special, we go back for delicious pizza that is better than most...]]></description>
		<content:encoded><![CDATA[<p>My wife and I eat at Tucci&#8217;s often as well, I went there originally because I heard that their pizza was considered one of the best in the area. We go back often because we love their pizza. If they keep making a great pizza, we will keep coming back. We don&#8217;t go back to feel special, we go back for delicious pizza that is better than most&#8230;</p>
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		<title>By: HerbK</title>
		<link>http://jeffeats.com/2012/08/31/some-owners-are-smart-and-others-arent/comment-page-1/#comment-123454</link>
		<dc:creator>HerbK</dc:creator>
		<pubDate>Sat, 08 Sep 2012 01:17:33 +0000</pubDate>
		<guid isPermaLink="false">http://jeffeats.com/?p=8943#comment-123454</guid>
		<description><![CDATA[My wife and I eat at Tucci&#039;s 2 or 3 times a month and we go there because we think their pizza is the best and is consistently good. I don&#039;t ask for or expect anything more than that. The owner comes to our table when he is there and is friendly as can be but I don&#039;t expect him to do any more than that]]></description>
		<content:encoded><![CDATA[<p>My wife and I eat at Tucci&#8217;s 2 or 3 times a month and we go there because we think their pizza is the best and is consistently good. I don&#8217;t ask for or expect anything more than that. The owner comes to our table when he is there and is friendly as can be but I don&#8217;t expect him to do any more than that</p>
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		<title>By: TRS</title>
		<link>http://jeffeats.com/2012/08/31/some-owners-are-smart-and-others-arent/comment-page-1/#comment-123451</link>
		<dc:creator>TRS</dc:creator>
		<pubDate>Fri, 07 Sep 2012 22:56:15 +0000</pubDate>
		<guid isPermaLink="false">http://jeffeats.com/?p=8943#comment-123451</guid>
		<description><![CDATA[I and my wife eat at Tucci&#039;s in Boca at least twice a month.
We never use a coupon although the owner runs promotions all the time. Not even once has this guy ever offered us a complimentary item.
Not the brightest light bulb.]]></description>
		<content:encoded><![CDATA[<p>I and my wife eat at Tucci&#8217;s in Boca at least twice a month.<br />
We never use a coupon although the owner runs promotions all the time. Not even once has this guy ever offered us a complimentary item.<br />
Not the brightest light bulb.</p>
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		<title>By: Gary</title>
		<link>http://jeffeats.com/2012/08/31/some-owners-are-smart-and-others-arent/comment-page-1/#comment-123449</link>
		<dc:creator>Gary</dc:creator>
		<pubDate>Fri, 07 Sep 2012 22:46:28 +0000</pubDate>
		<guid isPermaLink="false">http://jeffeats.com/?p=8943#comment-123449</guid>
		<description><![CDATA[M.B.
What Peter did for you was a sincere act of kindness. I would have appreciated and welcomed the same acknowledgement from any business that I frequent on a regular basis.
This act does not fall under
1. picking up the check
2.buying a round of drinks
3. buying a round of desserts
4. buying the table an appetizer or two
5. taking something off the check
6. chatting
This was one person acknowledging another persons pain and an act of human kindness.
I don&#039;t think Peter&#039;s intention was to make sure you will feel &quot;special&quot; and come back for his chicken parm.]]></description>
		<content:encoded><![CDATA[<p>M.B.<br />
What Peter did for you was a sincere act of kindness. I would have appreciated and welcomed the same acknowledgement from any business that I frequent on a regular basis.<br />
This act does not fall under<br />
1. picking up the check<br />
2.buying a round of drinks<br />
3. buying a round of desserts<br />
4. buying the table an appetizer or two<br />
5. taking something off the check<br />
6. chatting<br />
This was one person acknowledging another persons pain and an act of human kindness.<br />
I don&#8217;t think Peter&#8217;s intention was to make sure you will feel &#8220;special&#8221; and come back for his chicken parm.</p>
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		<title>By: WestBoca</title>
		<link>http://jeffeats.com/2012/08/31/some-owners-are-smart-and-others-arent/comment-page-1/#comment-123441</link>
		<dc:creator>WestBoca</dc:creator>
		<pubDate>Fri, 07 Sep 2012 20:28:09 +0000</pubDate>
		<guid isPermaLink="false">http://jeffeats.com/?p=8943#comment-123441</guid>
		<description><![CDATA[MB
I think you really in Jeff&#039;s camp on this one.
The little special touches is what separates the real pro owners and mgrs from the herd.
Your story says it all.]]></description>
		<content:encoded><![CDATA[<p>MB<br />
I think you really in Jeff&#8217;s camp on this one.<br />
The little special touches is what separates the real pro owners and mgrs from the herd.<br />
Your story says it all.</p>
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		<title>By: Carl11218</title>
		<link>http://jeffeats.com/2012/08/31/some-owners-are-smart-and-others-arent/comment-page-1/#comment-123408</link>
		<dc:creator>Carl11218</dc:creator>
		<pubDate>Fri, 07 Sep 2012 13:00:22 +0000</pubDate>
		<guid isPermaLink="false">http://jeffeats.com/?p=8943#comment-123408</guid>
		<description><![CDATA[Louie P,
no question that MB is in agreement with Jeff Eats and doesn&#039;t even realize it.
Gary thinks such acts of GM kindness are not warranted.]]></description>
		<content:encoded><![CDATA[<p>Louie P,<br />
no question that MB is in agreement with Jeff Eats and doesn&#8217;t even realize it.<br />
Gary thinks such acts of GM kindness are not warranted.</p>
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		<title>By: Louie P.</title>
		<link>http://jeffeats.com/2012/08/31/some-owners-are-smart-and-others-arent/comment-page-1/#comment-123407</link>
		<dc:creator>Louie P.</dc:creator>
		<pubDate>Fri, 07 Sep 2012 12:52:51 +0000</pubDate>
		<guid isPermaLink="false">http://jeffeats.com/?p=8943#comment-123407</guid>
		<description><![CDATA[Unless I&#039;m sorely mistaken, you actually agreed with Jeff and others here and not Gary.
You tell us about Matteo&#039;s GM going out of his way for you.
Isnt that what Jeff is talking about?
Owners/Mangers that do special things for regular steady customers.
If you followed what Gary said, you would never have heard from Peter.
Read what Jeff wrote, you are on his page and not Gary&#039;s.
Thanks.
Louie P.]]></description>
		<content:encoded><![CDATA[<p>Unless I&#8217;m sorely mistaken, you actually agreed with Jeff and others here and not Gary.<br />
You tell us about Matteo&#8217;s GM going out of his way for you.<br />
Isnt that what Jeff is talking about?<br />
Owners/Mangers that do special things for regular steady customers.<br />
If you followed what Gary said, you would never have heard from Peter.<br />
Read what Jeff wrote, you are on his page and not Gary&#8217;s.<br />
Thanks.<br />
Louie P.</p>
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