My husband and I really enjoy your website. Over the years, you have introduced us to some really good restaurants.

I just wanted to express an opinion.

My husband and I eat out quite a bit. We enjoy all kinds of food and frequent many restaurants. We’ve lived in Boca Raton for the past 27 years and we are originally from Queens, N.Y.

Certain restaurant owners/staff really know how to treat customers the right way and others take customers for granted.

For example, over the years we have eaten in Nino’s in Boca Raton at least 50 times. The food is really good and the prices are just right. Despite that patronage, the owner not even once in all of these years has ever offered us a complimentary “anything.” My husband and I don’t need free things, but a glass of wine, a dessert, a taste of a certain pasta, would make us feel that the owner appreciates our business.

We recently started to eat at Tavolina Della Nonna. To be exact we have been there four times over the past year or so. Unlike Nino’s, the owner Ed on each and every dinner has stopped by the table to say hello. In addition, on every outing he has offered complimentary desserts, after dinner drinks and offers to try this dish or that.

In my mind, Ed’s way is the right way and Nino’s way is the wrong way.

Right about now, you and your readers maybe asking, why we keep going to Nino’s? We go there because the food is very good as is the service. The owner has never done anything wrong or bad to us, it’s just that he hasn’t done anything to make us feel special.

I have picked out Nino’s and Tavolina as examples. Sadly, there are more restauarnts on the Nino’s side of the fence than the Tavolina side.

Just wanted to voice an opinion.

Keep up the great reviews.

Thanks,
L.B.
Boca Raton